Store Policies

📄 Store Policies – KeePaw Ever

🚚 Shipping Policy 

  • We offer free shipping Australia-wide via Australia Post.

  • Orders are processed within 1 to 3 business days.

  • Delivery typically takes 3 to 7 business days, depending on location.

  • Once dispatched, you will receive a tracking number via email.

  • Please ensure your shipping details are correct, we are not responsible for parcels sent to incorrect addresses.

💬 Return & Exchange Policy 

  • Due to the custom and personalised nature of our products, we do not accept returns or exchanges unless the item arrives damaged or with an error caused by us.

  • If there's an issue with your order, please contact us within 7 days of delivery at [your@email.com] with photos and your order number.

  • We are committed to ensuring customer satisfaction and will review each case with care.

📌 Additional Information & FAQ

Can I return a custom keyring or pendant if I change my mind?
Unfortunately, personalised items cannot be returned for change of mind due to their made-to-order nature.

What if the engraving doesn’t look like what I expected?
We follow your uploaded artwork or photo exactly. Please ensure the file is clear and follows our upload guide. We offer a preview upon request before final engraving.

My order arrived damaged. What should I do?
Send us photos of the product and packaging within 7 days. We’ll evaluate and offer a solution, replacement or refund if eligible.

📮 Contact Us

If you have any concerns about your order, reach out to us:
✉️ hello@keepaw.com.au